When you interact with TraceyPennywell.com, we collect different types of information to provide our coaching services effectively.

Information You Give Us

This is the information you directly share with us when you sign up for services, contact us, or participate in our programs. It might include:

• Contact details: Your name, email address, phone number, and mailing address.

• Professional information: Your job title.

• Payment details: If you make a purchase, we collect your debit/credit card numbers and related security codes. We use trusted third-party services like PayPal and Stripe to process these payments securely. You can find their privacy policies here:

  • PayPal: https://www.paypal.com/us/legalhub/paypal/privacy-full#personalData

  • Stripe: https://stripe.com/privacy

• Preferences: How you prefer us to contact you.

Important Note on Sensitive Information: We do not currently collect sensitive personal information like racial or ethnic origin, sexual orientation, or religious beliefs through our website. If we ever need to, we would always ask for your explicit permission first and only do so when necessary.

Accuracy is Key: Please make sure any information you provide us is accurate and up-to-date.

Information We Collect Automatically

When you visit our website, some information is automatically collected, even if you don't directly provide it. This helps us make sure our website works well and stays secure. This information doesn't identify you personally, but it includes:

• Device and usage information: Your Internet Protocol (IP) address (a number that identifies your device on the internet), details about your browser and device (like what type of phone or computer you're using), your operating system, and your language preferences.

• Location data: Your general location based on your IP address. You can usually turn off location sharing on your device, but some features might not work as well.

We use the information we collect to operate, improve, and keep our services safe for you. Here are the main ways we use your data:

• To provide our services: We use your information to deliver the coaching services you've signed up for, like sending you course materials or scheduling coaching sessions.

• To manage orders and payments: If you purchase something, we use your information to process your order, payments, and handle any returns or exchanges.

• To communicate with you: We use your contact information to respond to your inquiries, send you important updates about our services, or ask for your feedback.

• For marketing and promotions: We may send you emails about special offers and new services if you've agreed to receive them. You can always opt out of these marketing emails at any time (we'll explain how below).

• For security and fraud prevention: We use information to help keep our website and services safe and secure for everyone, including detecting and preventing fraud.

• To understand trends and improve our services: We look at general patterns of how our website is used to make it better and more user-friendly.

We only process your personal information when we have a valid legal reason to do so. This means we rely on one or more of the following:

• Your Consent: When you give us permission to use your information for a specific purpose (e.g., signing up for our newsletter). You can always change your mind and withdraw your consent.

• To Fulfill a Contract: When we need your information to provide the services you've purchased or to take steps you request before entering into a contract with us.

• Legitimate Business Interests: When it's reasonably necessary for our business operations and doesn't unfairly impact your rights and freedoms (e.g., analyzing website usage to improve our services, or for marketing activities).

• Legal Obligations: When we need to process your information to comply with a law, a court order, or to cooperate with government authorities.

• To Protect Vital Interests: In rare cases, if it's necessary to protect someone's life or safety.

We only keep your personal information for as long as it's necessary for the purposes we collected it for, or as required by law (for example, for tax or accounting records). When we no longer need your information, we'll securely delete or anonymize it.

We use a combination of technical and organizational security measures to protect your personal information. This includes safeguards to prevent unauthorized access, use, or disclosure. However, please remember that no system connected to the internet can be 100% secure. While we do our best to protect your data, any information you send us online is at your own risk. Please use our services within a secure environment.

No, we do not knowingly collect information from children under 18 years of age. Our services are intended for individuals who are at least 18 years old or the equivalent age as specified by law in your jurisdiction. By using our services, you confirm that you meet this age requirement or are a parent/guardian consenting to such use. If you believe we may have collected information from a child under 18, please contact us immediately at Tracey@traceypennywell.com, and we will promptly delete it.

Depending on where you live (for example, in the United States, European Economic Area, UK, Switzerland, or Canada), you have certain rights regarding your personal information. These rights give you more control over your data.

Your rights may include:

• Right to know: To know if we are processing your personal data.

• Right to access: To get a copy of the personal information we hold about you.

• Right to correct: To ask us to fix any inaccurate information we have about you.

• Right to delete: To ask us to delete your personal information.

• Right to data portability: To receive your personal data in a usable format and transfer it to another service.

• Right to object: To object to how we process your personal information in certain situations.

• Right to non-discrimination: We will not treat you differently for exercising your privacy rights.

How to Exercise Your Rights:

The easiest way to exercise your rights is by contacting us at Tracey@traceypennywell.com. We will review and act on your request in line with applicable data protection laws.

Withdrawing Your Consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time. This won't affect any processing that happened before you withdrew your consent. You can withdraw your consent by contacting us at Tracey@traceypennywell.com.

Opting Out of Marketing: You can stop receiving our marketing and promotional emails at any time by clicking the "unsubscribe" link in our emails or by contacting us at Tracey@traceypennywell.com. We may still send you non-marketing messages related to your account or service requests.

Some web browsers offer a "Do-Not-Track" (DNT) feature that signals your privacy preference. However, there's no official standard for how websites should respond to these signals yet. Therefore, we currently do not respond to DNT signals or other mechanisms that automatically communicate your online tracking preferences. If a standard is developed that we must follow in the future, we will update this policy.

If you are a resident of certain US states (such as California, Colorado, Connecticut, and others listed in the full policy), you may have additional privacy rights. These rights are similar to those mentioned above and allow you to request details about, correct, or delete your personal information.

What we collect from US residents:

In the past 12 months, we have collected the following categories of personal information:

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The "Last updated" date at the top of this policy will show when it was last revised. If we make significant changes, we will notify you by posting a notice on our website or by sending you a direct notification. We encourage you to review this Privacy Policy regularly to stay informed about how we're protecting your information.

If you have any questions or comments about this Privacy Policy, your privacy rights, or anything else related to your data, please contact us:

• By Email: Tracey@traceypennywell.com

• By Mail: TraceyPennywell.com LLC 1870 The Exchange SE Ste 220 PMB 288667, Atlanta, GA, 30339-2171, US